loader image
T&Cs / Privacy

Ticketspace Ticket Purchase Terms & Conditions of Sale

Ticketspace aims to make your ticket purchasing experience easy, efficient and equitable. Any ticket issued is subject to the following conditions and may be revoked by the issuer, proprietor of the venue and/or organiser/presenter of the event for breach of any of the specified conditions. Ticketspace may change or amend these Terms & Conditions of Sale at any time. By purchasing a ticket from the Ticketspace website, you are deemed to have accepted the terms of sale and agree to be bound by them.

1. Overview
1.1. Ticketspace sells tickets as an agent on behalf of event presenters, venues, artists, and other event organisers (“Presenter”). Any representations made by the Presenter regarding the event at any time and any associated complaints or claims are the responsibility of the Presenter and not Ticketspace. The Presenter sets ticket prices.

1.2. All tickets are subject to the presenter’s Terms and Conditions of purchase. It is your responsibility as the purchaser to ensure that you are familiar with the presenter’s Terms and Conditions. We can provide you with a copy of these on request.

1.3. If there is any inconsistency between these Terms of Sale and the Presenter’s Terms and Conditions, or these Terms of Sale are silent on an issue, then the Presenter’s Terms and Conditions will prevail to the extent of such inconsistency/silence.

1.4. Each ticket is a license granted to you by the Presenter to attend the event. Your contractual relationship is therefore with the presenter in terms of attendance at the event.

1.5. Ticketspace reserves the right to vary these terms of sale at any time. Any variation will be effective immediately upon posting of the amended terms of sale on the website. You agree to be bound by the amended terms of sale.

2. Your Ticket
2.1. You can print or download your ticket(s) upon receiving the confirmation email by clicking the Download & Print Ticket button. A confirmation email which contains a PDF of your ticket is sent to the email address you provided during the ticket purchasing process, from which you can print your ticket(s). You can also print your ticket(s) from your Ticketspace profile at My Tickets > View my Tickets.

2.2. Your ticket must be presented in order to gain admittance to the event. The code on the ticket uniquely identifies this ticket and the purchaser and can be redeemed only once. Multiple copies of this ticket will not allow multiple entries. In the event that multiple copies of this code are presented at the event, the Presenter may refuse entry to all ticket holders presenting tickets with this code.

2.3. When presenting concession tickets or entering events with an age restriction in place, appropriate identification must be shown. If suitable identification is not presented, you may be refused admittance to the event.

2.4. Presenters may opt to suppress tickets on delayed delivery which means you will be emailed your ticket at a later date as chosen by the Presenter.

3. Currency and Pricing
3.1. All ticket prices are in New Zealand Dollars (NZ$) unless otherwise stated.

3.2. All prices include GST unless otherwise stated.

4.Service Fees
4.1. All tickets purchased through the Ticketspace website are subject to a per ticket service fee.

4.2. Some tickets may also be subject to a delivery fee/s.

4.3.  All transactions through the Ticketspace website are subject to a Card Processing fee.

5. Lost or Stolen Tickets
5.1. Ticketspace reserves the right to charge a fee for the replacement of allocated seated events.

5.2. Ticketspace will not replace tickets for events without allocated seating (i.e. General Admission)

6. Postponements, Cancellations & Refunds
6.1. Tickets cannot be refunded, exchanged, or cancelled once issued except in accordance with the applicable laws of New Zealand.

6.2. In the event of a cancellation, the purchase will be refunded directly to the credit card used for the original purchase.

6.3. In the event of a postponement, purchased tickets for the original date will be valid for the new date unless otherwise notified.

6.4. Purchasers may have the option to seek a refund for the face value of the purchased ticket(s) for a postponed event by contacting Ticketspace prior to the replacement date for the postponed show. Refunds are at the sole discretion and control of the Presenter. In the event that a Presenter authorises ticket refunds for a postponed event, they will be issued only to the original credit card used for the purchase.

6.5.  Service fees, Delivery fees, Card Processing fees and booking fees are non-refundable.

7. Ticket resale and Purchase from Unauthorised Sources
7.1. Tickets are sold on behalf of the Presenter by Ticketspace. Do not purchase tickets from any source other than the Ticketspace or its authorised agencies. Tickets purchased from any other source may be unauthorised copies and may be refused admittance to the event.

7.2. No ticket may be resold, used for advertising, promotion, or other commercial purposes without formal written authorisation from Ticketspace or the presenter. Any breach of this term will result in you or the ticket holder being refused admission or being ejected from the event.

8. Ticket Limits
8.1. Ticket purchases are at times limited to a total number of tickets per transaction. If you need to purchase more than the ticket allocation published as part of the event information, you will have to purchase in a separate transaction. This policy is meant to restrict unfair purchasing practices.

9. Changes in Program
9.1. The presenter reserves the right to add, withdraw or replace any artist or performer, and to amend the event programme, including date(s), prices, venue, capacity and/or seating arrangement without notice.

10. Limitation Liability
10.1. We assume no liability for any loss of any kind arising out of your attendance at an event. Any liability arising is a matter between you and the presenter or other party.

10.2. By purchasing tickets on behalf of others, including minors, you acknowledge that those parties are aware of all terms and conditions relating to their tickets and their entry and attendance at the event.

10.3. To the fullest extent permitted by law, we exclude all responsibility and liability in relation to the event and we will not be responsible or liable for any loss, injury or damage caused in any way (including to any person or property). This includes under contract, tort, statute, product liability or otherwise, whether they be direct or indirect, special, incidental or consequential, resulting from the use of this website, your use of or the inability to use the tickets, the cancellation or postponement of the event, or for any other reason whatsoever.

11. Attendance
11.1. You must hold a valid ticket to attend the event. Unless tickets are purchased from an authorised sales channel, they may be voided, or you may be refused admission. If you have purchased a ticket from an unauthorised ticket seller and these tickets are copies or fraudulent, we will be unable to grant admission into the event.

11.2. Tickets purchased online are available to be printed by accessing the link contained in the confirmation email or by accessing your Ticketspace Account. If multiple copies of tickets are printed, only the first to be scanned will allow admission.

11.3. The Presenter or venue reserve the right, without refund of any amount paid, to refuse admission to, or eject, any person whose behaviour does not comply with the rules and regulations set forth by the venue and/or Presenter.

11.4. You must comply with all security requirements of the presenter and venue in relation to your attendance, which may include (without limitation) you and your belongings being searched on entry, and the confiscation of any prohibited items.

12. Recording / Audiotaping Events
12.1. Cameras and video recorders, audiotape recorders and other types of recording devices may be prohibited at the event.

13. Credit Card Problems
13.1. Ticketspace’s ticketing system involves an immediate exchange of information between us and your bank via Stripe. Occasionally, your bank may not authorise a transaction, based on your account status or your card not being enabled for online purchases. In these instances, it is your bank denying your card, not Ticketspace, so please contact your bank for a resolution.

13.2. Where a ticket is purchased by credit card and a chargeback is subsequently issued, you will be liable for and will be invoiced for both the full transaction value and a reasonable chargeback management fee.

14. Donations
14.1. By using the Ticketspace donation feature to make an online donation (“Donation”) with your ticket purchase, you authorise Ticketspace to accept and process the Donation on your behalf, receive and hold the funds received from the Donation, and remit the Donation to the receiving organisation. We will email you a Donation receipt with your ticket. Donations submitted will be non-refundable. If a ticket refund is requested and approved the Donated amount is non-refundable and will, therefore, be excluded from the refunded amount.

15. Definitions
15.1. “presenter” refers to the party presenting the event. This may include, but is not limited to, a promoter, producer, organiser, team, band, artists or venue.

15.2. “we/us/our” are all references to Ticketspace.

15.3. “website” means and includes www.ticketspace.co.nz, www.ticketspace.nz, www.theticketspace.com, www.ticketspace.me, www.ticketsapce.org, www.ticketsapce.events, www.ticketsapce.uk and any page derived from these websites and any page owned by Ticketspace.

15.4. “you/your” are all references to you, as the purchaser of the ticket and/or attendee of the event.

Ticketspace Privacy Policy

1. Overview
1.1 We respect the privacy of all our customers who use the website to purchase tickets online. We are committed to all users to protect their personal information provided during the online sign up and transaction processes.

1.2 By accessing and using the website, you will be deemed to agree to this Privacy Policy.

1.3 This Privacy Policy is based on the Information Privacy Principles in the Privacy Act 1993.

2. Variation
2.1 We reserve the right to vary this Privacy Policy at any time. Any variation will be effective immediately upon posting of the amended Privacy Policy on the website. This Privacy Policy was last updated on 25 October 2018. By continuing to access and use the website, you agree to be bound by the amended Privacy Policy.

3. How information is collected by us
3.1 We collect personal information from you in the following ways:
(a) When you sign up as a Ticketspace Member to create a Ticketspace account and enter personal information to complete the sign-up process;
(b) When you purchase tickets through the website and enter personal information to complete the online transaction (including purchases made without a Ticketspace account);
(c) When you purchase tickets through an outlet, such as a university association or record store, and provide personal information to complete the transaction; and
(d) When you visit the website, we collect website use information such as your IP address and browser type. We also collect and retain such information using Cookies (see clause 8 below).

4. Use of information collected by us
4.1 We collect personal information (such as your name, address, phone number and email address):
(a) to ensure that the tickets you purchase are delivered to you;
(b) to contact you where we consider necessary in relation to your purchase, including, to advise you of any changes/cancellations that may occur and those which we have been made aware of; and
(c) to provide you with further information about the website, and other websites or services offered by us or third parties, which we consider may be of interest to you.

Personal financial information, such as credit card details, are collected for credit card transactions for identity verification and billing purposes.

4.2 Website use and personal information may be used to improve our business processes, such as our security, speed and information systems. We may also use such information to do internal research on your demographics, interests and behaviour to better serve you and other users.

4.3 Subject to clause 4.4, we will not disclose your personal information to presenters of events unless you sign up as a Ticketspace Member.

4.4 We may pass your personal information to:

(a) presenters of events to which you have purchased tickets to keep you informed of future events provided by those presenters. (b) a third party to provide special offers with our benefits (for example, Ticketspace reward points). Special offers will be sent by us and may be co-branded with the third party. You may opt out from receiving our special offers at any time by logging onto your Ticketspace account and updating your personal details

4.5 At any time, we may use the information collected from the website to produce reports and summarise research data which may be shared with a third party. This data will not identify any individual personally.

4.6 At any time, we may disclose any and all information that we collect from you where we believe disclosure is appropriate to comply with law, to protect the rights, property or safety of us, our users or others, or to satisfy legal processes or governmental requests.

4.7 We will not use or disclose your personal information in any way, other than in accordance with this Privacy Policy or the Privacy Act 1993.

5. Security of information collected
5.1 We will endeavour to protect all information we collect about you. We store your personal information in an encrypted secure database, in proprietary data format which can only be read with the use of proprietary tools. The website is encrypted with a high grade 256 bit encryption authenticated by eWay.

5.2 All of our staff who have access to personal information will maintain strict confidence of such information at all times.

6. Content posted on message boards or events
6.1 The website may provide users with services, such as forums and message boards, to comment and rate events. All information disclosed by you using these features is public information and you should exercise caution if you choose to disclose any personal information through such features.

7. Your IP address
7.1 We use your IP address to help diagnose problems with our server and to administer our website. Your IP address is also used to help identify you and to gather demographic information.

8. Use of specific technologies
8.1 Cookies are pieces of information that a website transfers to your computer’s hard disk for record keeping purposes. Most web browsers are set to accept Cookies. We use Cookies to deliver content specific to your interests, to save your password so you do not have to re enter it each time you visit the website and for other purposes relating to your transactions on the website. We also use Cookies for tracking the statistics of the website to allow us to better understand our users and to improve the functionality and layout of the website. If you do not wish to receive any Cookies, you may set your browser to either prompt or refuse Cookies. Please note that rejecting Cookies will disable your browser from purchasing tickets from the website.

9. Access and correction
9.1 Under the Privacy Act 1993, you have the right to seek access to information which we hold about you and to correct that information if it is incorrect. Ticketspace Members can access and edit their information online through their Ticketspace account. Otherwise, you may access or change information that we have collected about you by placing your request in writing and sending your request to us by email to [email protected]

10. Third party advertisements
10.1 To provide offers that are of interest to you, we have relationships with third parties that we allow to place advertisements on the website. By visiting the website, advertisement server companies may collect information about you, such as your domain type, IP address and Clickstream information.

11. Links to other websites
11.1 We provide links to third party websites for your convenience and information. These linked sites are not under our control, and we are not responsible for the privacy practices or content of those sites. Before disclosing your personal information on any other website, we suggest that you review the privacy policy on those websites.

12. Secure online transactions
12.1 For purchases through the website, we process your credit card details securely over the internet using a PCI accredited internet payment security system. As well as our SSL encryption on the website and a secure browser at your end, we endeavour to take all measures to ensure that your credit card and anonymity are protected when you purchase from us online.

13. Terms and Conditions
13.1 “presenter” refers to the party presenting the event, which may include, but is not limited to, a promoter, producer, team, band or venue.

13.2 “users” is a reference to users of the website.

13.2 “website” means and includes www.ticketspace.co.nz, www.ticketspace.nz, www.theticketspace.com, www.ticketspace.me, www.ticketsapce.org, www.ticketsapce.events, www.ticketsapce.uk and any page derived from these websites and any page owned by Ticketspace.

Subscribe for News & Events


Ticketspace is proudly 100% NZ owned and operated.© TICKETSPACE 2019. All rights reserved. All sales subject to our T&C’S. Email any queries to [email protected]

Event Search